Terms of service
Terms of Service
Last updated: 22/9/2026
Welcome to FUL Wellness. These terms explain how you may use our website, www.fulwellness.com, and the conditions that apply when you purchase physical products from us.
Please read these terms before placing an order and keep a copy for your records.
1. About Us
FUL Wellness is the trading name of FUL Wellness.
Email: hello@fulwellness.com
In these terms, “we”, “us” and “our” refer to FUL Wellness.
2. Our Products
We aim to describe and display our products accurately. Colours may appear differently depending on your screen, and natural ingredients may vary slightly in colour, scent or texture between batches. These variations do not affect your right to receive products that match their description and are of satisfactory quality.
Please read the product description, ingredient list and directions before purchasing.
3. Placing an Order
Please check your order, contact details and delivery address carefully before completing checkout.
After you place an order, we will send an email acknowledging receipt. This acknowledgement does not mean that your order has been accepted. Our contract with you begins when we send an email confirming dispatch.
If we cannot accept your order because a product is unavailable, payment cannot be authorised or an error needs correcting, we will contact you. Any payment taken for an order we cannot fulfil will be refunded promptly.
4. Prices and Payment
Prices are shown in pounds sterling and include applicable UK taxes. Delivery charges and the total amount payable are displayed before you place your order.
Payment must be made using an option available at checkout.
If we discover a pricing error before accepting your order, we will explain the error and give you the choice of proceeding at the correct price or cancelling for a full refund. We will not charge an additional amount without your agreement.
Promotional offers are subject to any conditions displayed with the offer.
5. Delivery
Available delivery destinations, charges and estimated times are shown at checkout or in our delivery information.
Unless we agree a different delivery period with you, we will deliver your order within 30 days of accepting it.
If a delay occurs, we will let you know and explain your options. Your legal rights to cancel for late or failed delivery remain unaffected.
Where we arrange delivery, the goods remain our responsibility until they reach you or a person you nominate to receive them.
Please contact us promptly about an incorrect address, missing parcel or delivery problem so we can help resolve it.
6. Cancellations, Returns and Refunds
For most online product purchases, you can cancel without giving a reason from the time you place your order until 14 days after the day you receive it. You then have a further 14 days to return the goods.
To cancel, email hello@fulwellness.com with a clear statement that you wish to cancel, including your name and order number where available.
The change-of-mind cancellation right does not apply to sealed goods that become unsuitable for return for health protection or hygiene reasons once unsealed.
You pay return postage for unwanted goods. We cover reasonable return costs for faulty, damaged or incorrectly supplied goods.
Eligible cancellation refunds are issued to the original payment method within 14 days of receiving the goods back or evidence of their return, whichever is earlier. If you cancel your entire order, we also refund the standard outbound delivery charge.
Please read our Returns & Refunds Policy for full instructions. Nothing in that policy or these terms limits your statutory rights.
7. Faulty or Incorrect Products
You have legal rights if goods are faulty, not as described or unfit for purpose. These can include a refund, repair or replacement, depending on the circumstances.
Please contact us with your order details and a description of the problem. Opening a product does not remove your rights where it is faulty or not as described.
8. Product Use and Website Information
Use products according to their labels and instructions. Check ingredients for known sensitivities and follow any product-specific precautions.
Our website provides general information about skincare and wellbeing. It does not provide personalised medical advice or replace advice from a qualified healthcare professional.
Individual experiences may vary. This does not limit our responsibility for product descriptions, safety or quality.
9. Using Our Website
You must not misuse our website, introduce malicious software, attempt unauthorised access or use it for fraudulent or unlawful activity.
Website content, including our branding, photographs and text, belongs to FUL Wellness or its licensors. You may view and print content for personal use. Commercial copying or distribution requires permission, except where the law allows otherwise.
10. Privacy
Our Privacy Policy explains how we collect, use and protect personal information. Our cookie information explains how cookies are used and how you can manage your choices.
11. Our Responsibility to You
We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.
Your statutory consumer rights remain unaffected.
12. Changes to These Terms
We may update these terms for future purchases. The version in force when you place your order will apply to that order, unless a change is required by law.
13. Complaints and Applicable Law
If you have a complaint, please email hello@fulwellness.com. We will investigate and work with you towards a fair resolution.
These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your home jurisdiction.
If you live outside the UK, these terms do not remove any mandatory consumer protections that apply in your country of residence.
14. Contact
For questions about these terms or an order, contact:
FUL Wellness
hello@fulwellness.com